Patient Satisfaction
Your Satisfaction is our Top Priority
At Shohet Ear Associates, we want to provide you with the highest
quality care possible. And we believe that commitment includes delivering
an unsurpassed level of service to our patients. Our Number One goal is your
complete satisfaction with your experience as a patient.
In order to continue offering a high level of service, we regularly survey
our patients on their experiences with our office. The responses are used
to enhance the care we deliver and the office practices we use. In order
to ensure accurate and unbiased results, we use a third-party web-based
survey company to evaluate patient responses and generate summary reports.
Surveys
are completed online and submitted directly to the survey company.
We also utilize the results generated by outside providers to determine
patient satisfaction. We compare these results to the data from our
own survey to
determine the reliability of our own findings. Read on for the results
of Patient Satisfaction Measurement at Shohet Ear Associates, and for
the latest
results (2007) from the Greater Newport Physicians Patient Satisfaction
Survey for Shohet Ear Associates. Patient Satisfaction Measurement at Shohet Ear Associates
Respondents had the option of rating our performance as Excellent, Very Good,
Good, Fair or Poor. Some of the areas on which we queried, and our ratings,
were as follows:
- Overall satisfaction with your visit – 84% rated us as “Very Good
or “Excellent”
- The likelihood you would refer a friend or family member to our office
for care – 85% said “Very Good or “Excellent”
Our highest rating came from the response to “Confidence you felt in
the Professional(s) who cared for you” – 92% rated us as “Very
Good or “Excellent.”
* Based on 73 patient surveys completed between March 1, 2007 and February
28, 2008
Greater Newport Physicians Patient Satisfaction Survey Results for Shohet Ear
Associates
Greater Newport Physicians (GNP) surveys its patients on an annual basis
for their level of satisfaction with GNP specialists. In 2007, GNP patients
responding to the survey rated Dr. Shohet a 98.93 out of a possible
100. In addition:
- 100% of GNP patients who saw Dr. Shohet would choose him again
- 100% would recommend him to a friend or loved one
* Based on 43 surveys completed by GNP patients who had been seen by Dr. Jack
Shohet in 2007.
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