General Office Policies
We Are Looking Forward To Serving You
Welcome to Shohet Ear Associates. We are pleased that you have entrusted us with your care. With a team of certified audiologists and highly skilled physicians, we are uniquely equipped to provide a full range of audiologic services, including hearing tests and selection and fitting of hearing aids, as well as diagnose and treat any medical condition of the ear. We also specialize in the very latest treatments and offer cutting-edge technology to address any hearing issue or medical ear condition.
We hope you will find your visit to our office a pleasant one. The information below will help expedite your care. Patient satisfaction is our number one goal so please let us know if there is anything we can do to enhance your experience with us.
We see patients by appointment Monday through Friday, 8:00am – 5:00pm. Early appointments (at 7 am) are also available on Mondays and Thursdays, for your convenience.
To schedule an appointment:
- Call our Newport Beach office at (949) 631-HEAR (4327)
- Call our Seal Beach office at (949) 270-HEAR (4327)
- Or go to “Request an Appointment” at the top of this page and we will follow up with you to schedule an appointment.
Our receptionists are available daily 8:00 am to 5:00pm to assist with scheduling or any other question you may have.
Appointments are of two types:
- Complete Hearing Exams or Initial Evaluations may last between 45 minutes to an hour-and-a-half, depending on the amount of testing needed, so please allow ample time.
- Follow-up Examinations or Post-Operative Checks can last between 5 and 30 minutes.
On your first visit, it is necessary to arrive 15 minutes early to fill out the paperwork necessary to create your personal medical record, if you haven’t already done so. We will need the following items on your first visit:
- A list of your current medicines and medication allergies, if applicable
- All applicable physician notes and lab results. This includes actual radiology reports and films (CT scan/ MRI)
- Your insurance card or HMO referral/authorization letter
We try our best to stay on our schedule, but emergencies sometimes do arise. If we are seriously delayed, we will try to notify you beforehand. Please assist us by being on time for your appointment. Occasionally we may call patients in the waiting room out of turn if they are urgent or postoperative exams. We ask you for your patience if you have to wait; we know your time is valuable.
We will need to have some objective formal documentation of your hearing status at the time of your visit. For those patients with a perceived hearing loss, ear infections, ringing or roaring in the ear and/or dizziness, a formal hearing test by an audiologist within the past 3 months is required. If you have not had a formal hearing test, we will ask that one be performed by our audiologist at the time of your visit. There are many instances in which a gradual hearing loss may not be perceived. Identification and documentation of a subtle or overt hearing loss with a formal audiogram is necessary for a complete ear examination.
Canceling an Appointment
If you are unable to keep your appointment or are going to be late, please call our office as soon as possible. When surgical emergencies occur, it may be necessary for us to suddenly cancel appointed office hours. We acknowledge how inconvenient this may be for you and will do our best to meet your needs when rescheduling your appointment.
If you have been sent to Dr. Shohet by another doctor, please tell us so we may provide him or her with a report. We do not charge for this service. If you have not already told us how you found us, we will ask at the time of your visit. Thank you for providing the most accurate referral information as possible.
If you have an urgent problem, please call our office for instructions. In a true, life-threatening emergency, it is best to call 911 first.
Once treatment has begun, we may ask you to call us to report on your condition. Dr. Shohet’s assistant will take this information and give you instructions. We encourage our Orange County and Los Angeles patients to call our office if you have any questions regarding your condition, medication, prescription refill, etc. If you need to speak with Dr. Shohet personally, our office personnel will have him return your call when conditions permit.
At Shohet Ear Associates, we want to provide you with the highest quality care possible. And we believe that commitment includes delivering an unsurpassed level of service to our patients. Our number one goal is your complete satisfaction with your experience as a patient.
In order to continue offering a high level of service, we regularly survey our patients on their experiences within our office. The responses are used to enhance the care we deliver and the office practices we use. At the end of your visit, you will receive a self-addressed and stamped survey for you to complete and return. We greatly appreciate your responses and assure you we will continue to strive to exceed your expectations as a patient.